Frequently Asked Questions
How much does your subscription cost?
We offer a 14-day free trial period.
Basic : THE Signal is $36 for a monthly subscription.
Plus : THE Signal and THE Plus Indicator is $46 for a monthly subscription.
Professional: See below
This is a single-use subscription. Please note that you may not transfer or make available your user ID and password to other
parties; nor may the THE Signal/THE Signal+ be shared with anyone other than the subscriber.
Go to subscribe to sign-up for a subscription.
What's the difference between the Basic and Plus subscriptions?
Please review THE Model.
What do I need to do to get the free trial?
Simply subscribe to the subscription level you are interested in, you will not be charged while the trial is in effect. After the trial
expires, PayPal will automatically bill you based on the fees stated above. If you do not wish to keep your subscription after the
free trial period you must cancel your subscription via PayPal before the 14 day free trial expires to avoid being charged.
Please scroll to the end of the FAQ for information concerning how to cancel a subscription. There is a limit of one trial period
per person.
I manage other people's money or provide investment related services, is there a professional subscription level?
The pricing listed above is for individuals only. Pricing for corporations, LLC's, and other professionals is $199 month, and
includes THE Score and THE Plus Indicator. The fee for THE Professional subscription level reflects the fact that multiple
individuals will benefit from a single subscription. Corporate credit and purchasing cards can be set-up via PayPal; else,
please Contact Us for additional billing options.
I have little to no knowledge about investing and there are no " how to trade" instructions on your Web site, is your
subscription for me?
We recommend investment beginners do NOT start with a subscription like ours, or market timing services in general for that
matter, unless they have a solid understanding of such terms as hedging, market timing, buy-and-hold, ETF's vs mutual
funds, long vs. short, margin, trade execution, back-testing, total return performance, commissions, market and stock volatility,
system and trade draw-downs, etc.
To support this point, we have been very intentional to exclude tutorials of how to trade and invest with THE Signal as our
subscriptions are targeted to those that have a good understanding of the markets and of investing in general. In short, we
have provided information that is specific to our subscriptions only. There are a number of excellent resources and books on
the subject of investing and we encourage novice investors to be as informed as possible concerning the above topics before
subscribing to any investment related service.
Those individuals with self-directed investment experience will understand that any information or method used to make
investment decisions (even if they have been 100% correct in the past) will at times be wrong, resulting in some financial loss.
They understand when they make a trade based on new information that they risk losing money on that decision and resulting
trade, but in the long-term they expect to come out ahead based on their past experiences.
See About Us for more information concerning our approach and how THE subscriptions differ from similar services..
Do you follow your own model?
Of course we do! And to further clarify, we do NOT front run our subscribers; that is, for all practical purposes we notify our
subscribers the same time THE Model indicates a change. In other words, you find out about a signal change the same time
we do.
Are the results based on live signals or are they back-tested?
THE Results prior to June 30, 2004 are back tested.
Do THE Results include commissions?
No, commissions are not included. However, you can estimate commissions by reviewing THE Results history which lists the
number of historical signal changes. Keep in mind that contrary to the buy-and-hold approach, trend following and technical
based trading results in more trades, but historically these costs have been insignificant when compared to the superior
results. For transaction free trading consider such mutual fund companies as ProFunds and Rydex.
How and When are changes to the THE Signal and the THE Plus Indicator sent?
THE Model is based on end-of-day market data. As a result, signal and score changes are determined by THE Model after the
US stock market closes. Signal changes identified by THE Model are e-mailed to all subscribers typically by 12:00PM EST
(GMT -06) the next day. THE Model assumes that any signal changes are acted on at the close of that day. Signal changes
are also updated on our Members page and should be reviewed prior to the market close.
THE Results are based on end-of-day closes. For example, assume it is a Friday. After the market closes on Friday, THE
Model is updated and THE Model is executed and determines there is a signal change. An e-mail stating a change will be
sent the following Monday, typically prior to 12:00PM EST (GMT -06). THE Model assumes trades will be executed at Monday's
close.
What should I do if I join in the middle of a signal?
Someone joining in the middle of a signal can wait for the next signal change or act when, or if, the current entry price is more
favorable than the price at the time the active signal went into effect. By subscribing to THE Signal+, THE Plus Indicator could
provide more favorable risk-return entry points during prolonged Long or Short signals.
How, exactly, does THE Model work?
While we understand the desire to know as much as possible about any service or product you buy, we need to protect the
inner workings of THE Model. The descriptions on THE Home, Model and Results pages are as far as we will go in
describing THE Model. To do otherwise compromises the effectiveness of THE Model, because in the investing world, if
everyone has the same information then that information is essentially worthless.
Do you provide my personal information to others?
We don't like being spamed either so we are not going to do it to you. Any information we collect about you is used only for the
purpose of processing your subscription order or to respond to a comment or question you send us. We do not sell, rent or
otherwise provide your information to others for marketing purposes. Please review our Privacy Policy and Terms of Use for
more information.
I have not received an e-mail confirming my order, what do I do?
If the confirmation e-mail hasn't arrived, please allow one to several hours to receive it. Also, please check in your Bulk Mail or
Spam folder; your e-mail program may mistake automated e-mails as spam.
Please Contact Us if you haven't received your confirmation e-mail within several hours.
I forgot my password, what do I do?
You can recover your password from the login window. Go to the Home page and select your subscription level. On the next
page, click the Forgot Password link at the bottom of the login window, follow the screen prompts for the remaining steps. You
may also Contact Us and we will send your password to your e-mail address on file.
I need to change my member e-mail address and/or password, what do I do?
1. Click here.
2. enter your current e-mail address and password, select your Subscription Level, click the Log In button
3. the My Profile page will be displayed, scroll down until you see the E-mail and Password lines, select the appropriate "Click
to Change" link and follow the screen prompts for the remaining steps.
How do I cancel my subscription?
It is very important to us that every experience you have with us is a positive one, even when canceling your subscription! It's
quick and painless and we promise not to send you "We want you back" e-mails after you cancel.
We're very sorry to see you go but if you want to cancel your subscription click the cancel button below and you will be
redirected to PayPal to complete the cancellation process. Please note, per THE Terms of Use monthly fees are not prorated
upon cancellation - access to THE Member section will be available to the end of the current month's billing cycle.
How much does your subscription cost?
We offer a 14-day free trial period.
Basic : THE Signal is $36 for a monthly subscription.
Plus : THE Signal and THE Plus Indicator is $46 for a monthly subscription.
Professional: See below
This is a single-use subscription. Please note that you may not transfer or make available your user ID and password to other
parties; nor may the THE Signal/THE Signal+ be shared with anyone other than the subscriber.
Go to subscribe to sign-up for a subscription.
What's the difference between the Basic and Plus subscriptions?
Please review THE Model.
What do I need to do to get the free trial?
Simply subscribe to the subscription level you are interested in, you will not be charged while the trial is in effect. After the trial
expires, PayPal will automatically bill you based on the fees stated above. If you do not wish to keep your subscription after the
free trial period you must cancel your subscription via PayPal before the 14 day free trial expires to avoid being charged.
Please scroll to the end of the FAQ for information concerning how to cancel a subscription. There is a limit of one trial period
per person.
I manage other people's money or provide investment related services, is there a professional subscription level?
The pricing listed above is for individuals only. Pricing for corporations, LLC's, and other professionals is $199 month, and
includes THE Score and THE Plus Indicator. The fee for THE Professional subscription level reflects the fact that multiple
individuals will benefit from a single subscription. Corporate credit and purchasing cards can be set-up via PayPal; else,
please Contact Us for additional billing options.
I have little to no knowledge about investing and there are no " how to trade" instructions on your Web site, is your
subscription for me?
We recommend investment beginners do NOT start with a subscription like ours, or market timing services in general for that
matter, unless they have a solid understanding of such terms as hedging, market timing, buy-and-hold, ETF's vs mutual
funds, long vs. short, margin, trade execution, back-testing, total return performance, commissions, market and stock volatility,
system and trade draw-downs, etc.
To support this point, we have been very intentional to exclude tutorials of how to trade and invest with THE Signal as our
subscriptions are targeted to those that have a good understanding of the markets and of investing in general. In short, we
have provided information that is specific to our subscriptions only. There are a number of excellent resources and books on
the subject of investing and we encourage novice investors to be as informed as possible concerning the above topics before
subscribing to any investment related service.
Those individuals with self-directed investment experience will understand that any information or method used to make
investment decisions (even if they have been 100% correct in the past) will at times be wrong, resulting in some financial loss.
They understand when they make a trade based on new information that they risk losing money on that decision and resulting
trade, but in the long-term they expect to come out ahead based on their past experiences.
See About Us for more information concerning our approach and how THE subscriptions differ from similar services..
Do you follow your own model?
Of course we do! And to further clarify, we do NOT front run our subscribers; that is, for all practical purposes we notify our
subscribers the same time THE Model indicates a change. In other words, you find out about a signal change the same time
we do.
Are the results based on live signals or are they back-tested?
THE Results prior to June 30, 2004 are back tested.
Do THE Results include commissions?
No, commissions are not included. However, you can estimate commissions by reviewing THE Results history which lists the
number of historical signal changes. Keep in mind that contrary to the buy-and-hold approach, trend following and technical
based trading results in more trades, but historically these costs have been insignificant when compared to the superior
results. For transaction free trading consider such mutual fund companies as ProFunds and Rydex.
How and When are changes to the THE Signal and the THE Plus Indicator sent?
THE Model is based on end-of-day market data. As a result, signal and score changes are determined by THE Model after the
US stock market closes. Signal changes identified by THE Model are e-mailed to all subscribers typically by 12:00PM EST
(GMT -06) the next day. THE Model assumes that any signal changes are acted on at the close of that day. Signal changes
are also updated on our Members page and should be reviewed prior to the market close.
THE Results are based on end-of-day closes. For example, assume it is a Friday. After the market closes on Friday, THE
Model is updated and THE Model is executed and determines there is a signal change. An e-mail stating a change will be
sent the following Monday, typically prior to 12:00PM EST (GMT -06). THE Model assumes trades will be executed at Monday's
close.
What should I do if I join in the middle of a signal?
Someone joining in the middle of a signal can wait for the next signal change or act when, or if, the current entry price is more
favorable than the price at the time the active signal went into effect. By subscribing to THE Signal+, THE Plus Indicator could
provide more favorable risk-return entry points during prolonged Long or Short signals.
How, exactly, does THE Model work?
While we understand the desire to know as much as possible about any service or product you buy, we need to protect the
inner workings of THE Model. The descriptions on THE Home, Model and Results pages are as far as we will go in
describing THE Model. To do otherwise compromises the effectiveness of THE Model, because in the investing world, if
everyone has the same information then that information is essentially worthless.
Do you provide my personal information to others?
We don't like being spamed either so we are not going to do it to you. Any information we collect about you is used only for the
purpose of processing your subscription order or to respond to a comment or question you send us. We do not sell, rent or
otherwise provide your information to others for marketing purposes. Please review our Privacy Policy and Terms of Use for
more information.
I have not received an e-mail confirming my order, what do I do?
If the confirmation e-mail hasn't arrived, please allow one to several hours to receive it. Also, please check in your Bulk Mail or
Spam folder; your e-mail program may mistake automated e-mails as spam.
Please Contact Us if you haven't received your confirmation e-mail within several hours.
I forgot my password, what do I do?
You can recover your password from the login window. Go to the Home page and select your subscription level. On the next
page, click the Forgot Password link at the bottom of the login window, follow the screen prompts for the remaining steps. You
may also Contact Us and we will send your password to your e-mail address on file.
I need to change my member e-mail address and/or password, what do I do?
1. Click here.
2. enter your current e-mail address and password, select your Subscription Level, click the Log In button
3. the My Profile page will be displayed, scroll down until you see the E-mail and Password lines, select the appropriate "Click
to Change" link and follow the screen prompts for the remaining steps.
How do I cancel my subscription?
It is very important to us that every experience you have with us is a positive one, even when canceling your subscription! It's
quick and painless and we promise not to send you "We want you back" e-mails after you cancel.
We're very sorry to see you go but if you want to cancel your subscription click the cancel button below and you will be
redirected to PayPal to complete the cancellation process. Please note, per THE Terms of Use monthly fees are not prorated
upon cancellation - access to THE Member section will be available to the end of the current month's billing cycle.
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